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Managing conflict is without question one of the most important skills managers must master early in their careers. Too often managers rely on the polar opposites of avoidance or aggressive confrontation to resolve conflict. They are typically unaware of the range of skills between those two opposites that can be used to resolve conflict. Done well, conflict resolution creates better decisions, fosters constructive communication, enhances task progress and efficiency, and improves performance of non-routine tasks. In short, personal and organization effectiveness is improved when managers understand and are skillful at resolving conflict. Location:
| Sheraton Suites at Cypress Creek
555 NW 62nd St.
Fort Lauderdale, FL 33309
(954) 772-5400 | | | Date & Time: | November 13 8:30-4:30
November 14 8:30-12:00 |
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